I did nothing but go to airport and enjoy my vacation. She handled every reservation; made recommendations; let me change things; answered questions while I was on vacation… in short, she did things I am too embarrassed to admit I would ask someone to do! It was like having my own personal assistant! She was knowledgeable and never made me feel like my million questions were bothering her or all the things I wanted were silly. She gave honest pros/cons to different ideas I brought up, but at the end of the day, she knew her stuff!!!